Harborworks Patient App
A cross-platform booking app connecting patients to clinics in real time, with 50,000+ downloads and a 4.8-star rating.
Client overview
Harborworks operates a network of outpatient clinics where booking was handled entirely by phone, leading to long hold times and a high no-show rate from patients who forgot appointments.
What we were solving for
Patients had no way to book, reschedule or get reminders outside clinic phone hours, and staff spent a significant share of their day on scheduling calls instead of patient care.
What we found
Patient interviews revealed most no-shows weren't intentional - patients simply forgot, without a text or app reminder. Staff shadowing showed scheduling calls consumed nearly two hours per staff member daily across the clinic network.
How we approached it
We built a cross-platform patient app in Flutter, sharing one codebase across iOS and Android to keep long-term maintenance manageable.
Real-time booking connected directly to each clinic's scheduling system, with automated SMS and push reminders 48 and 2 hours before appointments.
A staff-facing dashboard gave front-desk teams visibility into app bookings alongside phone bookings in one unified calendar.
Stack behind this project
How the project unfolded
Discovery
Patient and staff interviews to map the real booking workflow.
UX Design
Booking flow designed and tested with real patients.
Development
Cross-platform app and staff dashboard built in parallel.
Integration
Clinic scheduling systems connected via API.
Pilot
Rolled out to two clinics before network-wide launch.
Launch
App Store and Play Store submission and network rollout.
A look at the work
The impact, in numbers
Within six months of network-wide rollout, the app passed 50,000 downloads with a 4.8-star average rating. No-show rates fell 28% thanks to automated reminders, and front-desk staff reclaimed roughly two hours per day previously spent on scheduling calls.
Client testimonial
Services used in this project
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