Uptime Monitoring
Real-time monitoring and alerting across sites and applications.
Maintenance & Support
Keep what we built - or what you already have - running smoothly
Uptime monitoring, security patches, content updates and a direct line to a real engineer whenever something needs attention.
99.9%avg. monitored uptime
<2 hrsavg. critical response time
50+sites & apps supported
Response Time< 2hr
Uptime99.9%
Maintenance & Support
Service Overview
Launch day isn't the finish line - it's when ongoing risk starts: security patches, dependency updates, traffic growth, browser changes. Our support plans exist so none of that becomes an emergency.
We support sites and applications we didn't build too, starting with a technical audit so we understand the codebase before anything breaks.
The Challenge
Business problems we hear most often
No one watching for issues
Downtime or errors go unnoticed until a customer complains.
Security patches piling up
Outdated dependencies quietly become a real vulnerability.
Small updates take forever
Simple content or bug fixes wait weeks for attention.
No documentation
Every question requires digging through undocumented code.
Support Dashboard
Live
<2hrResponse
99.9%Uptime
Our Approach
Our solution
We monitor proactively, patch on a schedule instead of reactively, and keep documentation current so support requests get resolved fast.
- Uptime and error monitoring with alerting before customers notice
- Scheduled security patches and dependency updates
- A defined SLA for critical issues, not a best-effort promise
- Regular backups tested for actual recoverability
- Monthly reporting on uptime, issues resolved and recommendations
Key Benefits
What you get from working with us
01
Fewer surprises
Proactive monitoring catches issues before customers do.
02
Stronger security posture
Scheduled patching instead of reactive scrambling.
03
Fast turnaround
Defined SLAs mean small requests don't wait for weeks.
04
Peace of mind
Tested backups and a documented recovery plan.
05
A real point of contact
Direct access to an engineer, not a ticket queue.
06
Clear reporting
Monthly visibility into uptime, fixes and recommendations.
Capabilities
Everything included in this service
Security Patching
Scheduled updates to dependencies and known vulnerabilities.
Bug Fixes & Small Requests
Defined SLAs for critical issues and routine change requests.
Backups & Recovery
Regular, tested backups with a documented recovery plan.
Content Updates
Ongoing content and minor design updates handled for you.
Performance Monitoring
Speed and stability tracked so regressions get caught early.
How We Work
Our development process
01
Onboarding Audit
Codebase, hosting and dependencies reviewed.
02
Plan Setup
Monitoring, backups and SLA terms configured.
03
Proactive Maintenance
Scheduled patching and dependency updates.
04
Request Handling
Bug fixes and content updates within SLA.
05
Monthly Reporting
Uptime, issues and recommendations shared.
06
Roadmap Review
Quarterly review of improvement opportunities.
Technology Stack
Tools we use to deliver this
Datadog
Sentry
UptimeRobot
GitHub
AWS Backup
Cloudflare
WordPress
Node.js
Why OWL
Why choose OWL IT Solutions
Senior team, not juniors
Every project is staffed with people who've done this before, not a rotating cast of trainees.
Modern, well-supported tech
We choose technology that fits your needs and won't be unsupported in two years.
Transparent from day one
Weekly updates, honest timelines and a direct line to your project lead.
Support that continues
Most engagements don't end at launch - we stay involved as things evolve.
Who We Help
Industries we serve
Explore More
Related services
Client Voices
What clients say
FAQ
Common questions
Yes, starting with a technical audit so we understand the codebase before committing to an SLA.
Site or app downtime, broken checkout or login, and security incidents - defined clearly in your support agreement.
Monitoring, security patching, a defined number of support hours and monthly reporting; scope varies by plan.
Yes, plans are month-to-month with the option to scale up or down as needs change.
Yes, for urgent one-off issues we can quote hourly emergency support.
Ready to stop worrying about uptime?
Get a free technical audit and a maintenance plan recommendation.
Get Free Consultation